To lead and manage Procurement Excellence, focusing on driving the digital strategy, enhancing the efficiencies and effectiveness in the procurement value chain and ensuring
governance standards are adhered to and processes are compliant to the MTN policy, processes and procedures including legal and regulatory standards.
The objectives of this role is pivotal in driving strategic initiatives, enhancing supplier performance, and ensuring the procurement team delivers maximum value to the
organisation through change management strategies across the team.
Financial Perspective (25%)
• Support the Shareholder return strategy by developing and implementing Procurement Excellence frameworks, promote digital strategy and adoption to enhance automation and reduce manual
Processes and Ways of Working, with Change management strategies to enhance the effectiveness and performance across the Procurement Operations that are aligned to achieving elements on the
business score card. (I.e. Global and Local Category Savings, improve B-BBEE spend to targeted groups, working capital improvement through demand planning and process management, supplier risk
management and improvement turnaround times in the tactical buying process).
• Assess resource requirements for the Unit and develop budget for the Organisation Development function and regularly monitor resources of the unit ensuring they are allocated and utilized in a cost
effective and financially disciplined manner and in line with budget provisions
• Lead the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce costs and drive MTN SA Value Creation Philosophy.
Customer Perspective (25%)
• Serve MTN SA’s internal customers and provide solutions to improve the customer experience.
• Partner with MTN SA’s Ecosystem Partners to deliver business value.
Internal Perspective (25%)
• Drive the MTN’s digital strategies and implementation initiatives across the stakeholder groups that engage with the Procurement environment (end-users, procurement, approvers, suppliers etc.)
• Identify and adopt change management strategies that promote user adoption of current and future digital technologies and achieve targeted performance and cost RoIs
• Implement deep-dive data analytics, reporting and dashboards to provide clear and comprehensive insights for key stakeholders to make informed business decisions about MTN’s cost and spend
management
• Provide overall leadership, direction and management of the day-to-day operations of the Governance, Risk and Supplier Management and Operations and Demand Management teams.
• Participate and provide inputs into Procurement Strategy and Planning to drive the Excellence agenda and targets, including relevant balance scorecards to drive change
• Identify and drive process optimization improvements through the digital strategy and available technologies, reduce manual processes and adopt automation
• Improve Performance Management processes of the end-to-end process, define and monitor performance metrics and KPIs and share with relevant stakeholders
• Analyse performance data to identify trends, issues and opportunities for continuous improvement of the
Procurement Operations
• Manage the end-to-end supplier relationship management process and procedures and ensure adherence to the standards by business and suppliers
• Implement supplier relationship management programs in collaboration with key suppliers and customers to promote value partnership and identify additional opportunities that are mutually beneficial
and gives MTN a competitive advantage,
• Oversee and monitor the risk and performance reviews in collaboration with business units (contract owners) of key suppliers to ensure proper actions and engagements are undertaken with suppliers
for the benefit of MTN
• Identify and implement cost-saving opportunities through effective procurement strategies including cost of improvements by reducing cost of low-value adding activities and shifting resource capacity
to more strategic related activities that require human engagement
• Monitor and report on cost savings achieved through internal/external procurement initiatives.
Ensure compliance with procurement policies, regulations, and ethical standards.
• Identify and mitigate strategic risks, and recommend remediation solutions that are effective. Test and monitor whether outcomes are satisfactory.
• Enhance the risk and control environment and identify control improvements such as system-based or automated controls (based on system capabilities).
• Reduce the repeat audit finding through improvement and control mechanisms to be adopted in the business processes and monitor progress on a continuous basis.
• Ensure master data accuracy (incl. data models) and completeness by performing validation checks in collaboration with the respective business specialists
• Drive improvements and compliance that enhance Preferential Procurement outcomes, including supporting Supplier Development and Enterprise Development initiatives through Category
Management, Supplier Relationship Management, Strategic Sourcing and Supplier Identification and Selection practices
• Develop, negotiate, manage, and enforce contracts and service-level agreements (SLAs) for internal and external
Business Continuity Management service providers.
• Coordinate and deliver all relevant enterprise-wide communications to internal management (Business stakeholders, Committees, CPO, Procurement teams) and external stakeholders
(auditors, suppliers)
• Manage the execution of all business recovery plans when business disruption occurs with suppliers and business stakeholders
• Manage the performance of the Procurement Excellence and review performance metrics to provide leadership, guidance, role clarity, training and career development options to build and
manage a high performing teams
• Continuously analyze the operations with a view to bringing about improvements and enhancements across the procurement processes and drive innovations within the sourcing and supply
chain systems by identifying areas where value can be added / exploited
People (Learning & Growth) Perspective (25%)
• Build and manage a high performing team and a ‘Culture of Excellence’ by providing leadership, role clarity, training and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and
improve productivity.
• Coach and mentor the Procurement team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage
human resources through the deployment of robust people management practices.
Education:
Bachelor’s degree in Supply Chain/Procurement is preferred, or Technology, Business Administration, Commerce,
Engineering, Economics, Operations or similar
Masters’ degree and/or equivalent (advantageous)
Relevant professional qualification e.g. CIPS Level 5, MCIPS
preferred or SAPICS equivalent
Experience:
At least 10-12 years work experience in developing and implementing Procurement Excellence standards in the business, including:
- Experience in defining, implementing and enforcing risk and role-based standards, processes and procedures for
responding to disruptions in business enabled through digital technologies
- Improving data analytics and reporting for key decision-making processes and impact analysis of performance improvement measures
- Cost driven strategies that are effective in driving excellence within the procurement function such as reduction in manual processes through automation and refocusing resource utilization to strategic activities to better support the business
- Managing Supplier relationship processes, facilitating engagements and collaboration with suppliers to improve
performance or manage key risks
- Change management experience for adoption of best in class practices, performance management and digital / automation transformation across the procurement environment
- Overall program management and governance
- At least 2 years’ experience in performance excellence role within the telecoms or other related industry
- Resolving audit findings and implementing long-lasting remediation solutions to improve future outcomes
• Minimum of 5 years management experience with exposure to:
- Demonstrated successful experience with related Centre of Excellence implementation/improvement initiatives and knowledge management in procurement environments
