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Service Administrator Level 2 Global Grade 07

Barloworld Equipment
R 301 354 - R 381 582 a year
Soweto, Gauteng
4 weeks ago

Key Output

  • Accurately capture relevant data from external and internal customers
  • Resolve internal and external customer queries
  • Maintain relevant administrative environment
  • Open work orders and order parts
  • Close work orders on job completion
  • Timesheet capturing
  • Assist with WIP
  • Provide administrative support to service operation
  • Achieve cost centre financial target and KPIs
  • Effectively control cost centre expenses
  • Initiate job reversals
  • Provide guidance and advise on documentation for customers (Service reports, quotations and invoices)
  • Follow up with external and internal customers on incomplete data
  • Accurately perform relevant process steps

Qualification, Experience and Competencies

  • Grade 12.
  • Service Admin experience – minimum 3 years
  • Post matric qualification – added advantage
  • An understanding of relevant processes & KPI’s
  • Computer literate – MS Office
  • Be able to work on CRM, AMT, SIS & SAP
  • A technical background and Super-user experience
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