Key Output
- Accurately capture relevant data from external and internal customers
- Resolve internal and external customer queries
- Maintain relevant administrative environment
- Open work orders and order parts
- Close work orders on job completion
- Timesheet capturing
- Assist with WIP
- Provide administrative support to service operation
- Achieve cost centre financial target and KPIs
- Effectively control cost centre expenses
- Initiate job reversals
- Provide guidance and advise on documentation for customers (Service reports, quotations and invoices)
- Follow up with external and internal customers on incomplete data
- Accurately perform relevant process steps
Qualification, Experience and Competencies
- Grade 12.
- Service Admin experience – minimum 3 years
- Post matric qualification – added advantage
- An understanding of relevant processes & KPI’s
- Computer literate – MS Office
- Be able to work on CRM, AMT, SIS & SAP
- A technical background and Super-user experience
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