Key Output
- Achievement of cost centre financial targets and Key Performance Indicators
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
- Ensure outputs of service audits are achieved
- Apply Barloworld Equipment leadership philosophy
- Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
- Competency development of team – one our training, On the job supervision – safety of team
- Reporting of team Key Performance Indicators and prospects
- Take ownership and manage all 2.6.1 appointment responsibilities
Qualification, Experience and Competencies
- Grade12
- Minimum of 6 years’ experience as Mechanic General
- Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic)
- Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
- Well imbedded machine specific technical knowledge and skills.
- Sound interpersonal and communication skills.
- Good technical report writing skills.
- Basic business and financial understanding.
- Computer literate and good business writing knowledge.
- Good and experiences on Caterpillar machine and product knowledge.
- Able to achieve results through utilizing talent in team; Leadership.
- Sound knowledge of job costing and administration.
- Sound understanding of Warranty policies & procedures.
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