ServiceNow Platform Administrator
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
As a ServiceNow Platform Administrator, you will be part of a growing ServiceNow team, working to support the ServiceNow ITSM/CSM solution that underpins our growth and innovation as a leading Managed Service Provider.
You will act as first point of contact for all requests and incidents coming to the ServiceNow team largely from internal resolvers and Advania UK business users. You will proactively manage the queue by reviewing new tasks and carrying out initial triage, keeping the requesters updated with progress and overseeing the incident or request through to completion.
As a junior member of the team, you will be expected to handle no-code/low-code platform configurations, such as group memberships, user permissions updates, and straight-forward customer on-boarding and off-boarding tasks in ServiceNow.
Responsibilities:
These will include:
- Working under the supervision of a senior platform team member
- Participating in the ServiceNow team incident management, request fulfilment and problem management processes
- Fulfilling user admin and permissions management requests
- Performing data imports and exports where required
- Building team reports and dashboards illustrating sprint velocity, incident resolution and request fulfilment trends and metrics
- Carrying out general administration within the platform
- Creating and maintaining knowledge documentation relating to platform administration
- Performing configuration and development work relevant to experience and capability
Qualifications & Experience:
The right candidate for this role will have:
- A ServiceNow Certified System Administrator qualification
- Ideally specific ITSM or ITIL experience and exposure and (preferred) ITIL v4 foundation certificate.
- Strong analytical skills and problem-solving skills
- Good oral and written communication
- Work well in a team environment
- Experience of working in a customer support role
- A proactive attitude to learning and development
Click here for the list of benefits.
The budgeted salary for this role is between 25,000 and 30,000 ZAR monthly, depending on experience.
Hybrid working:
Our current hybrid working policy necessitates being in the office or at a client site 1 day per week. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
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