Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To oversee all cash (including forex) matters (e.g., Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements. Specific responsibilities include:
- Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
- Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
- Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
- Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.
Qualifications
- National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
- FAIS-aligned qualification (where applicable) will be advantageous.
- Additional certifications in cash management, ATM/forex operations, or risk and compliance will be beneficial.
Experience Required
- 4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
- 2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
- Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
- Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches & Exploring Possibilities
- Articulating Information & Providing Insights
- Challenging & Generating Ideas
- Convincing People & Understanding People
- Following Procedures & Upholding Standards
- Making Decisions
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
