Job Description Summary

Job Description

Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Daily interfacing with doctors and technicians on equipment status issues. 
• Acting to ensure satisfaction to primary customers, maintaining daily communications with them to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Identifying Sales opportunities and communicate to account team and assists in the growth and direction of business in assigned geographic area.
• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area.
• Responsible for Warranty and PMS contract cost control. 
• Responsibly completeing all administration tasks on time. 
• Ensureing timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Teaching and assisting other Field Engineers on advanced and complex troubleshooting and technical fixes. 
• Playing a leading role in complex and multifuntional rooms.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Holding a National Diploma, B-Tech Degree, or equivalent qualification.
• Strong technical and analytical capabilities.
• Advanced experience in Field Services; expertise in Ultrasound is desirable. 
• Ability to work independently with minimum direction,
• Comprehensive knowledge of a specific modality or multi-modalities,
• Ability to encouraging growth and shared learning in team settings.
• Fluent in English, 
• Ability communicate effectively across diverse teams and communities.
• Very good organizational skills, 
• Strong customer skills: ability to deal tactfully and effectively with differences of opinion.

Preferred Qualifications

• Relationship Building Demonstrates the ability to build positive connections across all levels, manage conflict effectively, and foster strong networks both inside and outside the organization.

• Expertise Sharing Applies specialized technical expertise, engages in continuous professional development, and shares knowledge using relevant technologies.

• Execution & Ownership Delivers high-quality, customer-focused outcomes. Works methodically, takes initiative, and leads tasks independently with confidence.

• Resilience & Emotional Agility Performs well under pressure, maintains composure, embraces feedback, and balances work-life demands with a positive attitude.

• Teamwork Contributes to team cohesion, communicates openly, supports others, follows policies, and upholds ethical and safety standards.

• Flexibility & Drive Adapts to change, embraces new ideas, adjusts communication style, and works diligently toward personal and professional growth.

Additional Information

Relocation Assistance Provided: No