Client Analyst
Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
Based in South Africa, you will be working as part of the Circana APAC (Australia-based) Data Release (Client Delivery) team. The Client Analyst role supports the Client Delivery team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Operations teams to understand and meet client needs. The work involves impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the client contract. You will continually seek opportunities to improve processes and standards to realise efficiency and quality improvement objectives.
Job Responsibilities
- Build, maintain and produce client databases and data models to specification and delivery timeline.
- Ensure database accuracy by reviewing data in accordance with Circana standards and processes.
- Manage and implement BAU projects and client change requests.
- Understands data flow processes to scope change requests and resolve data queries
- Manage and takes accountability for client portfolio
- Become the Subject Matter Expert for your client portfolio
- Exhibit good problem diagnosing (Root Cause Analysis) and trouble shooting skills and drive the resolution and communication of solutions on your clients' deliverables.
- Consistently maintain team capacity and daily management system trackers and participate in team planning and prioritisation in DMS meetings.
- Identify and drive improvement initiatives for your clients and your vertical.
Internal Collaboration:
- Partner with CPG and/or Client Servicing teams to ensure the delivery of accurate databases within specified deadlines
- Communicate and partner with CPG/Tech/Operations to resolve any issues impacting the client deliverables
- Ensures that all client artefacts are kept up to date and in order
- Initiates preventative measures and Go To Green plans to improve client satisfaction issues and overall quality of processes, projects and products
Measures of Success
- Able to effectively work independently and collaboratively to deliver on client requirements accurately and on-time
- Showcase high levels of attention to detail and is quality obsessed
- Willing to put in time and effort required to achieve goals
- Prioritises workload and consistently meets defined deadlines
- Works to remove barriers to collaboration while balancing the interests of multiple stakeholders
- Builds trust with local & global colleagues by having long-term view working relationships
- Able to gain support, including time and resources, towards solving client satisfaction and delivery issues
Requirements
- Ability to start work from 7:00 am to enable team meetings and handovers with APAC teams.
- Associate’s degree (e.g. BCom/BSc)
- Working knowledge of Data Models is advantageous
- 2+ years FMCG or Data Management experience
- Excellent command of the English language
- Excellent verbal and written communication skills
- Time management
- Used to work with KPI’s / targets
- Hands-on mentality, resourceful & results oriented
- Accurate, consistent, team player, flexible
- Analytically strong
- Proficient in Microsoft Office applications, especially Excel
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Cape Town, South Africa
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