Brand strength and profitability in the segment in line with the monolithic brand
Highly competitive market with increasing competition
Converged ICT, Mobile, Fixed, Voice, Data
Rapidly moving technological field
Ongoing research and knowledge acquisition
Global and local market dynamics and development
Client and technology demand and growth trends
Trends within the industry as being experienced and embraced Internationally and locally
Established market base and new markets to be explored
Changes in Clients and organizations needs and behavior

Shift in area of revenue generation and changing business models

Operational Planning:

Planning of regional level Work Packages for all new TES projects
Ensure functional regional resources are well informed of their roles and responsibilities in execution of Work Packages
Ensure that functional regional resources are adequately skilled and trained to perform their functional duties in execution of Work Packages
Ensure regional resource capacity across the value chain is aligned with regional demand forecast
Ensure alignment between regional TES resource KPIs with internal OLAs between EBU and TES
Ensure alignment between regional TES resource KPIs and BU project SLAs
Ensure alignment between regional vendor team SLAs and BU project SLAs
Ensure that risks and threats to all regional TES Projects are identified and mitigated
Ensure that risks and threats to all regional TES Support functions are identified and mitigated
Ensure issue escalation channels are established and functionally effective
Ensure effective monitoring mechanisms to track the delivery of Enterprise ICT solutions are in place
Ensure effective monitoring mechanisms to track the deployment of Wholesale and Fixed Infrastructure projects

Operations Management:

Provide input for regional FMC network design
Ensure that feasibility evaluations are implemented within required standards and timeframes
Ensure that planning engineers are diligent and efficient in the evaluation and approval of designs submitted by vendors
Effective management of TES processes and infrastructure rollout workflow activities
Ensure both internal and external resources are diligent in completion of workflow activities
Take responsibility for sign-off of As Built documents and associated invoices
Take responsibility for all customer engagements requiring regional network representation

Profitable growth:

Ensure all regional projects are completed within agreed time, cost and quality objectives
Project prioritization across region, to ensure maximum profit realisation
Drive business success by consistent delivery practices
Ensure project delivery within agreed SLAs
Promote regional awareness of changes needed for growth
Dedication to profitable growth of the network and limiting the impact of late project delivery/outages.

Regional Governance:

Ensure that all new projects are preceded by feasibility studies & site surveys
Ensure controls are in place for daily monitoring and management of regional network related project tasks
Ensure stakeholders have visibility of all ongoing infrastructure and customer project schedules
Ensure controls are in place for optimal availability of TES services

Prompt establishment of regional War Room to deal with critical outages affecting TES customers

Report Management:

Ensure integrated reporting of rollout progress for all levels
Consolidate key information and translate this into meaningful intelligence for submission to HQ where required.
Review and provide input to MTN policies & procedures, making recommendations as necessary.
Prepare ad hoc reports on request by the GM, SMs or Heads of Department.
Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.

People and Culture

Advocate Customer Centricity at all times
Continuous assessment of delivery capabilities
Lead, develop and coach the regional Enterprise Technology Services team
Drive delivery across regional team environment
Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
Develop constructive working relationship with other departments and managers including technical and commercial
Improve the employee engagement through the GCA
Ensure a culture of continuous evaluation and improvement within the region
Drive a culture of high performance, accountability and consequence management

Business Risk Management:

Attend all kick-off and critical Enterprise customer meetings that require TES regional representation
Solid understanding of legal & commercial agreements implications and risks
Ensure that appropriate permits/wayleaves are obtained from local authority and landlords prior to deployment of infrastructure
Ensure compliance with appropriate procurement policies and procedures

Supervisory / Leadership / Managerial Complexity:

Manage & motivate people to exceed in their daily duties
Cascade departmental KPAs and KPIs to regional team
Performance management and identification of training needs
Accountable for a customer centric culture and shift to legendary service provision
Employee relations and collaborative teamwork
Promote Employment Equity and Diversity
Coaching and guidance of subordinates
Build professionalism, loyalty and commitment to the organization
Communicate actively and effectively resolving any potential conflicts that may arise
Living the MTN Brand – changing and influence employees behaviour
Display an understanding of the strategic nature of effective leadership in the organisation

Education:

Experience:

Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
Experience in rollout of large value (>R250mil) infrastructure projects within the telecommunications sector
Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
Worked across diverse cultures and geographies

Management experience – 5 years plus

Manager - Technology Enterprise Services.Technology Information

Technology Associate - Professional Services