OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Innovation is a core value of INFUSE. We are bringing together people, who can look into the future to understand better how technology will shape businesses, and people, who create and navigate projects with great potential impact. We are looking for a knowledgeable and highly motivated Level 3 IT Support Specialist to join our dynamic team.
As a Level 3 IT Support Specialist, you will be responsible for providing expert-level support for Azure, Microsoft 365, and Google services. You will work closely with our support team to resolve complex technical issues, implement solutions, and optimize our usage of these platforms. Your role will also involve mentoring junior staff and collaborating with cross-functional teams to ensure technical excellence.
What You'll Do:
- Architect and optimize enterprise-scale solutions across Azure, M365, and Google Workspace
- Lead critical incident resolution and serve as the escalation point for complex technical challenges
- Design and implement zero-trust security architectures that protect without hindering productivity
- Manage Azure Virtual Desktop (AVD) environments
- Deploy Microsoft security baselines and Defender for Endpoint across our infrastructure
- Architect Data Loss Prevention strategies using MS Purview with automatic sensitivity labeling
- Implement Privileged Identity Management (PIM) with intelligent approval workflows
- Configure compliance reporting and vulnerability assessment frameworks
- Build sophisticated automation using PowerShell, Logic Apps, and Azure Runbooks
- Create self-healing infrastructure and automated provisioning workflows
- Design Windows Autopilot deployments for zero-touch device provisioning
- Implement automated device cleanup policies and lifecycle management
- Lead domain-to-cloud migrations with minimal business disruption
- Implement Intune VM Management for next-generation device control
- Drive adoption of AI tools and automation solutions
- Mentor junior engineers and share your expertise
- Create comprehensive technical documentation and troubleshooting procedures
- Lead knowledge transfer sessions and establish change management processes
Requirements:
- Cloud Mastery: Deep expertise in Azure (AVD, networking, cost management), M365 administration, and Google Workspace
- Security Focus: Hands-on experience with Entra ID and Microsoft security frameworks
- Automation Expertise: Advanced PowerShell scripting and experience with modern automation platforms
- Device Management: Proven track record with Intune, Windows Autopilot, and endpoint management
- Infrastructure Knowledge: Strong networking, Windows OS (including Windows 11), and Hyper-V skills
- Azure Virtual Desktop: Managing pooled and personal VMs
- Data Protection: Microsoft Purview implementation, DLP policies, sensitivity labeling
- Integration Development: API development
- 5+ years in enterprise IT infrastructure roles
- Demonstrated success in cloud migrations and modernization projects
- Experience with ITIL frameworks and ITSM tools (Jira, Confluence, InFlow)
- Track record of implementing security best practices and compliance frameworks
- Proven ability to deliver efficiency improvements through automation
Would be an advantage:
- Relevant Microsoft certifications (Azure, M365, Security, Intune)
- Experience with AI/ML tools and their practical applications
- Background in large-scale enterprise transformations (1000+ devices)
- Cost optimization achievements in cloud environments (30%+ reduction targets)
- Experience with phased rollout strategies and risk mitigation
Personal Attributes:
- Problem-solver who thrives on complex challenges
- Excellent communicator who can translate technical concepts for any audience
- Self-motivated with strong organizational skills
- Ability to manage multiple concurrent projects and priorities
- Fluent English (Upper-Intermediate or higher)
What We Offer:
- Competitive salary aligned with your expertise
- Flexible payment options (bank transfer, Payoneer, PayPal)
- Comprehensive paid time off and sick leave
- Summer Fridays (shortened workdays)
- Monday-Friday schedule
- Choice of shifts:
- Shift 1: 12 AM - 9 AM EST (Boston) (includes 1-hour break)
- Shift 2: 9 AM - 6 PM EST (Boston) (includes 1-hour break)
- Remote work flexibility