The Organization
The Multichoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13,5 million households. Eminent brands within the Group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto. Key areas of operations are:
- Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
- Pay Television: direct-to-home satellite and digital terrestrial television services;
- SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
- Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
- Expand Pay TV, SVOD subscriber base and Advertising sales
- Focus on investment and technology
- Maintain a local approach
- Provide quality service
- Attract innovative and motivated employees
Purpose of the Position:
We’re looking for an Ad Technology and System Specialist who’s passionate about designing smart, scalable tech environments. In this role, you’ll blueprint the system landscape that supports our business, making sure it’s built with purpose and aligned with how we operate. You’ll implement solutions that truly fit our needs, identify opportunities to enhance our technology setup, and work closely with our internal tech and data partners to keep everything in sync with our broader strategy. You’ll also take the lead in managing our IT service providers, ensuring they deliver top-notch service and meet their commitments.
Key Performance Outputs
Technology & System Implementation
- Implement fit-for purpose systems & technologies for the organization
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems
- Create business cases for initiatives around system improvement through integration, automations, and training
- Manage & facilitate the end-to-end Software Development Life-Cycle (SDLC) Management
- Design, research, develop, analyse and suggest new marketing concepts as well as strategies through IT product business case
- Create IT blueprints across technology & system for the organization
Solution Analysis, Design & Development
- Scope and project manage the business requirements across cross-functional departments for System implementation
- Scope, design and plan technical project implementations
- Design, develop & manage the Data & Report Management systems
- Manage cross-functional lT programs and projects of varied sizes and types concurrently, by applying the Scrum Methodology
- Collaborate with leaders, across various areas, on project allocations and resource planning.
- Manage delivery of technical projects/programs according to defined expected outcomes
Support & Change Management
- Create and follow the operating model to support all the business-critical systems and applications across the organization by following the guiding principles
- Implement the Support & Change Management process & tool for the organization, and provide clear mapping to service tools for support
- Align the IT systems and vision to the Company vision and demonstrate the values through interaction with team and stakeholders
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team
- Manage the business change impact across processes, systems and technology
- Understand the hidden pattern in data and information that supports in system implementation and integration
3rd Party Management
- Stakeholder Management across Business and IT partners
- IT and Project Contract Management
- Service Level Management
Qualifications
- Bachelor’s degree in Technology with Project Management background (master’s degree is advantageous)
- Databases: Microsoft SQL Server, Microsoft Access, Oracle
- IT Frameworks: ITIL, TOGAF 9 Foundation
- UML 2.0
- Programming Languages: C#, ASP.Net, Java, C++, C, , , PERL, HTML, JavaScript, TypeScript, React, Bootstrap, HTML, SCSS, CSS, Figma Design, jest-dom
- SCRUM certified
- ToGAF certified
- Project Management Certification
Experience
- 2 - 5years experience in IT Systems Management including Implementation and Support, Project Management across Product Development, Innovation, Analytics, Reporting/BI across business domain
- 4-5 years relevant experience in handling various business processes pertaining to Technology
- 2-3 years relevant experience in programme management within technology, enterprise architecture and process re-engineering across people, processes & technology
- 4-5 years hands-on experience in implementing technology and systems including business requirement management, solution analysis and designing, system implementation/Integration and support
- Demonstrated delivery of innovative technology solutions (automation/digitization/robotics, etc) and proven record of implementing solutions on a large scale
- Great learning and proficient in IT process streamlining, e-commerce, retail and computer applications
- Analysing and/or implementing the below (including but not limited to): :
- Systems Analysis
- Technical Support
- Training
- Troubleshooting
- Networking
- New Technologies
- Operating Systems
- Programming
- Restoration
- Security
- Servers
- Software
- Solution Delivery
- Coding
- Computing
- Configuration
- Customer Support
Technical Competencies
- A robust understanding of systems and structures
- Risk Management
- Project Management
- Presentation Skills
- Innovation (E2E)
- Process engineering
- SLA Management
- Versed in reporting programming languages
Behavioral Competencies
- Organisational Awareness: Understands how team goals align with broader departmental objectives.
- Proactive Problem Solving: Anticipates issues and takes initiative to resolve them.
- Collaborative Leadership: Works collaboratively within and outside the team to achieve goals.
- Delegation: Assigns tasks effectively, balancing team strengths with developmental opportunities.
- Influence and Persuasion: Positively influences team and stakeholders to support projects and goals.
- Technical Expertise Application: Applies specialised knowledge effectively to support team projects.
