Purpose of the Job
The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns products of varying complexities, engaging and collaborating with product management to execute the product vision, strategy and roadmap.
Job Objectives
- Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning and keeping program management informed of progress in achieving team PI objectives.
- Continuously refine and sequence the product backlog:
o Ensure all user stories are written and that each user story has acceptance criteria.
- Provide visible, transparent and clear direction, ensuring the development team is clear on priorities:
o Apply economic decision making.
o Sequence user stories based on team PI objectives.
o Balance PI objectives with local team requirements.
o Ensure team backlog readiness for next iteration.
o Include the team in backlog refinement.
- Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.
- Track progress towards the release of a product
- Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
- Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.
- Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.
- Actively promote and advocate product features and customer-first product design.
- Adhere to and improve customer service levels across businesses and service.
- Provide integrated reporting and feedback
Qualifications
- Degree in Business, IT, Engineering, Marketing or a related field – (essential).
- Certified Product Owner / certified SAFe Product Owner – (essential).
Experience
- +4 years’ experience in a Product Owner role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).
- Experience collaborating across multi-disciplinary teams to deliver projects – (essential).
- Strong understanding and experience with analytics and big data – (essential).
- Commercial experience in digital led business development environment – (essential).
- Customer user and loyalty experience – (essential).
- General marketing or retail experience – (desired).
Knowledge and Skills
Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).- Exposure to the African digital market and customers – (desired).
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