As an Order Taker at Mount Nelson, a Belmond Hotel, you will be responsible for taking guests orders over the phone promptly and in a friendly manner, ensuring a seamless service is provided for the InRoom-Dining Department.
Primary Responsibilities Include:
- Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
- Take the guest order, always trying to use suggestive/ upselling techniques.
- Provide an expected delivery time for the guest’s order.
- Ensure guests special requests are communicated to the Kitchen.
- Monitor guest orders to ensure all orders are delivered on time.
- Accurately posts payments to the POS system.
Requirements
What You Bring:
- Matric (Grade 12) qualification.
- 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
- Excellent telephone etiquette.
- Good communication skills.
- Exceptional customer service orientation.
- Knowledge of food menu and wine list
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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