Kitroom Representative

Job description: Kitroom Representative

Job Overview:

Responsible for work orders specific to their product line and/or workstation. Responsible for knowing, following, and not deviating from the appropriate procedures assigned to their product line and/or work station. Must have ability to show proficiency in their assigned area by having approved competencies. Must uphold quality standards. Supports the Sales team through the decontamination of used kits; checking and replenishing used Kits; dispatch, booking and coordinating used Kits; inventory management of used Kits.

Key Activities & Responsibilities:

• Completes repetitive tasks and follows procedures along with written and verbal instructions
• Meet performance goals in key areas such as Quality, Customer Experience, Innovation, Team Development, and Operational Results.
• Responsible for participating in continuous improvement, daily/weekly cleaning and providing suggestions or ideas
• Responsible for personal production output and maintaining proper documentation or working with team to achieve team production targets
• Responsible for personal training, understanding procedures and accurately following all procedures and policies
• Responsible for successfully completing and maintaining competencies for all stations required to work
• Invests in employee involvement and development by being responsible and accountable, being passionate towards the success of the business, treating all with dignity and respect and by fostering personal growth.
• Strives for operational excellence by promoting a team-based, product-focused organization, contributing to continuous improvement, participating in safety programs, strives for sales growth, cost reduction and committed to quality by striving for reliability and quality in our products.
• Uphold quality standards and communicate proactively with Kitroom staff
• Works with some daily direction still required
• Punctuality and Attendance: Follow attendance policy as outlined in our company handbook

Education Essential:

• Diploma/Degree or equivalent in Operations, supply chain management or similar.
• IT knowledge (MS Outlook, MS Word, Internet)

Experience:

• 2 years’ experience in a service role preferred
• Fluency in English, spoken & written
• Ability to work in a team environment
• Must have attention to detail