Lodge Manager

Job Advert Summary

The Lodge Manager is responsible for overseeing all daily operations of the lodge, ensuring exceptional guest experiences, operational efficiency, and the wellbeing of all staff. This role requires a dynamic leader who can manage departmental heads, uphold brand standards, and foster a culture of excellence, safety, and hospitality

Minimum Requirements

• Proven experience in lodge or hospitality operations management.
• Strong leadership and team-building skills with the ability to lead by example.
• In-depth understanding of South African Labour Laws and HR best practices.
• Strong financial acumen and budget management skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Effective time and project management abilities.
• High emotional intelligence and problem-solving capacity.

Duties and Responsibilities

Operational Management

• Lead and coordinate the Heads of Department (HOD) team to ensure smooth, efficient daily operations.
• Ensure all departments adhere to operational and service standards.
• Oversee the maintenance of lodge infrastructure, ensuring facilities meet company and legal standards.
• Delegate tasks effectively, monitor execution, and ensure accountability across teams.
• Ensure compliance with health and safety regulations at all times.

Guest Experience

• Champion outstanding guest service, ensuring expectations are consistently exceeded.
• Interact with guests professionally and warmly, resolving issues promptly and effectively.
• Maintain a strong presence throughout the lodge to support service delivery and enhance the guest journey.

Financial and Resource Management

• Monitor budgets and control operational costs.
• Implement cost-saving measures without compromising service quality.
• Oversee inventory and procurement procedures in collaboration with relevant departments.

Staff Leadership & Development

• Promote a positive, respectful work environment that prioritizes staff welfare, development, and morale.
• Provide ongoing coaching, mentorship, and performance feedback to HODs.
• Oversee staff accommodation, meals, and general wellbeing.

Communication & Reporting

• Ensure open communication channels between departments and senior management.
• Provide timely and detailed reports to the General Manager on all aspects of lodge operations.
• Represent the lodge at internal and external meetings, as required.

Stakeholder Relations

• Build and maintain productive relationships with the local community, suppliers, and service providers.
• Uphold the vision, mission, and values of Qwabi and ensure alignment across all teams.