- Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
- Engage with guests providing information related to the estate, the facilities & experiences;
- Conduct estate tours with guests;
- Operate telephone and switchboard service for all calls;
- Refer calls & provide assistance to the appropriate person depending on the nature of the call;
- Maintain a register of bookings and reservations and communicate with the Security department;
- Compile and update data related to the area of activity;
- Complete and distribute information that needs to be communicated around the estate;
- Correct and update electronic telephone directory;
- Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
- Keep management informed of all concerns that guests raise;
- Ensure all lost property is handed and signed over to the security manager.
- Grade 12, hospitality certificate will be a plus;
- Preferably 1- 2 years previous reception/switchboard operator experience;
- Excellent telephone etiquette and customer-service skills;
- Fluent in English with excellent written & oral communication skills;
- Able to work in a team;
- Good computer skills (word, excel, outlook);
- Strong organizational skills and attention to detail
- Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented and have an enthusiastic personality.
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