We are looking for a reliable, detail oriented, and service driven individual to join our team as a Group schemes administration clerk. The successful candidate will play a key role in managing monthly scheme reconciliations, processing claims, supporting new business, and providing exceptional customer service to both internal and external stakeholders.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
Your responsibilities will include the following:
Reconcile monthly schedules with member lists and supporting documentation
Validate and process receipts from branches, and apply premiums after reconciliation
Communicate any adjustments or queries to branches or scheme chairpersons
Maintain accurate, up-to-date records for all schemes
Professionally handle telephone and walk-in enquiries from internal and external clients
Resolve complex queries and ensure consistent follow-up
Liaise with staff regarding outstanding correspondence
Compile reports on outstanding payments, surplus premiums, shortfalls, and corrective actions
Maintain and update scheme records and member documentation
Distribute commission statements and ensure efficient email and document management
Provide on-then job training and support for team members where necessary
Assist with workload management during colleague absences
Review and process new scheme applications for compliance
Verify, capture, and communicate the outcome of claims
Ensure documentation and system records are accurate and complete
Matric (Grade 12)
Minimum of 2 years’ experience in the insurance industry
At least 2 years’ experience in an administrative role
Strong computer literacy, particularly in Microsoft Office
High level of accuracy and attention to detail
Excellent organisational and time management skills
Strong interpersonal and communication abilities
Ability to work independently and collaboratively
Professional, customer-centric approach
Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”
