At One Janitorial, our mission is driven by core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility.
We are seeking a highly organized, proactive Service Representative to provide exceptional support to our clients and contractors. This role requires strong communication, problem-solving, and service management skills to maintain positive relationships and ensure timely resolution of service issues.
How to Apply (Mandatory Steps)
To be considered, you must complete all steps below:
- Read this job description fully
- Complete the application form (copy and paste the link to your browser):
https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg
- Submit a short video introduction (applications without a video will not be considered)
Video Guidelines
- Be yourself and show your energy
- Answer naturally (avoid reading from a script)
- Use the same camera, headset, and workspace you plan to use if hired
Key Responsibilities
- Provide responsive support to clients and partners via phone, email, and ticketing systems
- Manage inbound and outbound calls with professionalism and empathy
- Handle support tickets and ensure timely resolution of client/partner concerns
- Conduct follow-ups and client satisfaction check-ins
- Process and document daily inspection reports and send them to clients
- Support partner management with monthly coaching calls and ongoing communication
- Assist with administrative tasks and ensure accurate reporting
- Participate in the “On-Call” after-hours support rotation as scheduled
What We’re Looking For
- 2+ years of proven customer service or client support experience
- Background in client retention or B2B services is a strong advantage
- Exceptional English communication skills (written & verbal – 9/10 or higher)
- High attention to detail in documentation and note-taking
- Strong time management and ability to meet deadlines consistently
- Confident in negotiation and conflict resolution
- Willingness to work scheduled after-hours support
- Reliable home office setup: fast internet, USB headset, webcam, and quiet workspace
- Proficiency with Google Workspace (Sheets, Drive, Gmail)
- Experience with HubSpot and RingCentral (preferred)
- A positive attitude, proactive mindset, and strong sense of accountability
Compensation & Schedule
- Base Pay: $1,170 CAD per month
- Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Mountain Time)
Why Join One Janitorial?
We value teamwork, growth, and accountability. If you’re ready to thrive in a high-performance, remote team while making an impact through service excellence—this is the role for you.
Apply today and take the first step toward a rewarding career with One Janitorial!
— The One Janitorial Team
Job Type: Full-time
Pay: From R14 800,00 per month
Experience:
- Inbound Customer Service: 1 year (Required)
Language:
- English (Required)
Work Location: Remote
