Primary Responsibilities Include:
- Assists callers by answering the line and connecting the caller to the correct person or department.
- Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and the hotels switchboard operations.
- Assist with departmental administration.
- Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds
What You Bring:
- Previous proven administration or experience in similar role required.
- Previous Switchboard experience -advantageous
- Outstanding telephone etiquette skills.
- Excellent written, computer and verbal communication skills.
- Customer / staff focused & Team orientation
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
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