Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.
Your Role at impact.com:
As part of our Product Enablement team, Technical Writers deliver high-quality product documentation for our industry-leading partnership management platform. This role will support the entire organization by contributing to comprehensive knowledge bases for our Partnership Automation SaaS tool used by brands, partners, and agencies across the globe. You’ll also own and maintain developer-facing documentation, including API references, SDK guides, and technical integration content for our developer audience.
What You'll Do:
- Work directly with the Product Enablement team to gather an in-depth understanding of the technical and business aspects of our products and their various use cases.
- Audit existing content for out-of-date, inaccurate, or otherwise unnecessary documentation that may confuse customers or diminish their enablement experience.
- Interview Subject Matter Experts (SMEs) and translate their knowledge into engaging, user-friendly help content for a wide audience or technical help content for a technical audience.
- Developing high-quality product help content across mediums — written, visual, graphic — including tutorials, how-to guides, explanations, and technical reference documents.
- Use customer feedback and documentation hub metrics to focus content development efforts.
- Increase the use of the help center and integrations portal and minimize the need for human response.
- Strategize with the Product Enablement team to ensure the quality, searchability, and accuracy of help content across multiple delivery points.
What You Have:
- You have in-depth knowledge of technical writing principles, industry standards, and specialized documentation practices.
- You expertly use advanced features of technical writing tools and can troubleshoot complex issues or customize tools to meet specific project needs.
- Your subject matter expertise has developed significantly, allowing you to create highly accurate, detailed, and user-centric documentation for all types of documentation.
- You apply your knowledge strategically to optimize documentation processes, improve content quality, and contribute to the success of more complex projects.
- You demonstrate strong skills in user-centered writing, integrating feedback, and mentoring juniors. Needs minimal editing.
- You effectively tackle complex documentation challenges by developing creative solutions, often involving cross-functional collaboration and deep technical understanding.
- You lead efforts to improve documentation processes and workflows, introducing new methods or tools that enhance efficiency and quality.
- You lead collaborative efforts within documentation projects, coordinating with multiple squads to ensure alignment and consistency in the final deliverables.
- You communicate complex ideas clearly to both technical and non-technical audiences, facilitating mutual understanding and cooperation among diverse team members.
- You mentor junior writers in collaboration and communication techniques, helping them build stronger relationships within the team and with external stakeholders.
- With 5+ years of technical writing experience and proven project leadership, you have completed a bachelor’s degree in technical writing, communications, or a relevant technical field.
- Knowledge of marketing principles and web languages (HTML, CSS, XML, JavaScript, etc.) is a plus.
Benefits:
- Hybrid, Casual work environment
- Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development
- Learning the advanced partnership automation products
- Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness club fee reimbursements
- Technology Stipend
- Primary Caregiver Leave
- Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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