Key Accounts Manager

The Key Accounts Manager serves as the interface between the client, sales channels / agents and the Academy. Responsible for developing and maintaining long-lasting trust relationships with a portfolio of key clients. Identify client needs and extend and align our solutions to achieve mutual satisfaction. Drive sales through the identification of new clients and retention of existing clients to ensure continued revenue growth. Ensure alignment of day-to-day sales and client relationship effort driving collaborative relationships with all stakeholders.

QUALIFICATIONS & EXPERIENCE

• Minimum of NQF 6 qualification in Sales & Marketing or Business Management.
• Certificate in Project Management will be advantageous.
• Sound understanding of the Learning and development landscape.
• Minimum of 3 years’ experience in key account management.
• Experience of successful liaisons with both customers and internal stakeholders.
• Sound experience in managing projects.
• Experience in working with relevant client information systems including MS Office (Excel/ Word etc.)
• Valid code 8 driver’s license and own transport.
• Demonstrated innovation and improved operational effectiveness.
• Track record in active Sales - sound experience is essential.
• Proven customer service track-record.

COMPETENCIES & SKILLS

• Excellent organizational and effective communication skills.
• Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills.
• Be customer service orientated with a passion for service excellence.
• Proven assertiveness and problem-solving skills.
• Highly self-motivated and able to work extended hours as necessary.
• Excellent people’s skills with greater than average listening skills.
• Sound understanding and interest Education, of learning and development landscape.
• Excellent stakeholder relationship management and interpersonal skill.

DUTIES & RESPONSIBILITIES
The duties of the Key Accounts Manager include:

• Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
• Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact.
• Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
• Represent the client’s interests within the company to ensure that service adjustments are made where necessary.
• Manage adherence to deadlines on Client Submission.
• Facilitate signing of all relevant agreements by the client.
• Learner stipend payroll submission – To be submitted before payroll cut-off of the client.
• Outstanding client invoices – Within 24 hours of receiving from Finance.
• Learner stipend queries – Within 24 hours of receiving from the Campus.
• Ensure that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
• Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
• Engage with client and internal stakeholders’ termination / replacement.
• Solve conflict and manage client expectations.

Individual Client Reporting on Portfolio

• Provide learner reports and analysis as required by the client as per agreed deadline and timeframes.
• Ensure reports and internal insights are provided for clients and business decisions.

Build and maintain stakeholder relationships

• Liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.
• Build strategic inter-departmental relationships to help achieve business goals.
• Promote effective peer, and stakeholder relationships.
• Manage and ensure effective communication with all stakeholders and sustain client relationships.
• Collaborate with internal stakeholders to ensure registration with the relevant bodies.

Reporting and Co-ordination

• Submission of relevant reports as agreed with Management.

Business Growth

• Focus on growing and developing existing clients, together with generating new business.
• Act as the key interface between the customer and all relevant divisions.
• Develop and achieve sales through direct sales channels.
• Be actively involved in season planning with focus on increased sales.
• Monitor and report on sales activities.
• Analyse sales pipeline and lead data to ensure delivery of meaningful reports.
• Correct allocation of learners based on clear understanding of finance and budgeting at campus level.