The Operations Manager at MAN Financial Services (South Africa) (RF) (PTY) LTD plays a critical role in ensuring the smooth and efficient functioning of the company’s day-to-day operations. This role involves overseeing operational processes, optimizing workflows, managing teams, and ensuring compliance with industry regulations. The ideal candidate will have strong leadership skills, a deep understanding of financial services, and a passion for operational excellence
Duties:
- Manage and improve operational systems, processes, and best practices to support business goals.
- Lead, mentor, and develop operations staff to ensure high performance and engagement.
- Identify inefficiencies and implement solutions to streamline operations and reduce costs.
- Ensure all operations comply with relevant financial regulations, internal policies, and risk management frameworks.
- Collaborate with client service teams to ensure timely and accurate delivery of services.
- Work with IT and other departments to implement and maintain systems that support operational efficiency.
- Monitor key performance indicators (KPIs), prepare operational reports, and present findings to senior management.
- Oversee relationships with third-party service providers and ensure service level agreements are met.
Qualifications:
Bachelor’s degree in Finance, Business, or related field
Skills:
- Leadership – Inspires teams and drives accountability.
- Customer Focus – Prioritizes service excellence.
- Analytical Thinking – Uses data to guide decisions.
- Adaptability – Thrives in dynamic environments.
- Integrity – Upholds ethical and regulatory standards.
- Collaboration – Works effectively across teams.
- Results-Driven – Focuses on outcomes and efficiency.
- Continuous Improvement – Seeks innovation and growth.
Experience:
- Minimum of 5 years’ experience in a financial services managerial role
- Strong understanding of retail banking, microfinance, or lending operations.
- Proven track record in sales leadership and operational management.
- Experience with Lean or Six Sigma methodologies
- Project management certification (e.g., PMP)
- Familiarity with financial compliance frameworks (e.g., FICA, FATCA, AML)
Closing Dat: 30 August 2025