Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Responsible to design, implement, and optimise end-to-end processes within Business Operations to achieve world-class operational standards. Focus on driving operational efficiency, improving quality, and elevating customer satisfaction by applying engineering principles and best practices. To lead the process excellence culture and capability within the country or business line and leverage advanced technologies, fostering continuous improvement, and collaborating with cross-functional teams.
- Documenting all existing and new processes, ensuring transparency, consistency, and traceability across the technology stack.
- Capturing and maintaining a comprehensive crisis management, incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.
The establishment of a Process Engineering function will be instrumental in:
- Elevating engineering maturity by embedding process discipline and continuous improvement practices.
- Enhancing delivery cadence through streamlined workflows and reduced operational friction.
- Enabling scalability through optimising processes and ensuring that the infrastructure can scale to support business growth and increased demand.
- Driving strategic alignment between technology operations and business objectives, enabling more responsive and resilient service delivery.
Qualifications
- First Degree: Business Commerce, Information Technology (Min)
Additional Information
Experience Required
3-4 years: Experience in process engineering, process design, or continuous improvement within a banking or financial services environment, in leading process optimization and automation projects using Lean, Six Sigma, or similar methodologies and in managing cross-functional teams and driving cultural change toward process excellence.
5-7 years: Strong track record of successfully implementing process improvements that have led to significant cost savings, enhanced efficiency, and improved customer satisfaction and experience working with advanced process modelling tools (e.g., BPMN, ARIS, Celonis) and automation platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Workfusion).
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Embracing Change
- Empowering Individuals
Technical Competencies:
- Automation Acumen
- Business Intelligence
- Client Relationship Management
- Coaching and Mentoring Operational Practices
- Collaboration
