Intake Coordinator (Remote)
Do you have a passion for helping others and ensuring patients receive the care they need without delay? Are you detail-oriented, collaborative, and energized by making a difference in people’s lives? If so, NIVA Health welcomes you to join our mission-driven team as a Wound Care Intake Coordinator!
At NIVA Health, we are united by a shared purpose: helping people heal. Every day, we help patients live fuller, healthier lives with advanced wound care treatments. As a NIVA team member, you’ll embody our Core Values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—while supporting patients through every step of their care journey.
In This Role, You’ll:
- Coordinate patient care and services, ensuring a seamless flow of referrals and new admissions into all clinic locations.
- Conduct phone interviews with patients to gather essential details, confirm eligibility, assess needs, review demographics, living arrangements, and social support, and schedule initial visits.
- Accurately review medical records, insurance coverage, and related documentation to support patient eligibility and care planning.
- Collaborate with nurses, NPs, MDs, and other healthcare professionals to deliver patient-centered care.
- Clearly explain available services to patients and their families, setting expectations and ensuring understanding at every step.
- Arrange and schedule home visits, assessing patient progress and adjusting care plans as needed.
- Maintain accurate records using electronic medical systems, supporting billing processes and regulatory compliance.
- Foster professional relationships with referring agencies and community partners to support patient access to care.
- Contribute to quality improvement initiatives, participate in ongoing education sessions, and uphold professional standards.
- Act as a supportive, positive representative of NIVA Health—ensuring patient confidentiality and always treating others with discretion, diplomacy, and tact.
You’re a Great Fit If You:
- Have experience in clerical, intake, administrative, or healthcare settings (previous experience in Home Health or Hospice is a plus).
- Are comfortable using medical software and Microsoft Office tools (Word, Excel).
- Communicate clearly, compassionately, and professionally with patients, caregivers, and staff.
- Have strong organizational skills, can multitask, and thrive in a fast-paced, remote-work environment.
- Demonstrate critical thinking, strong problem-solving skills, and are motivated to find solutions and help patients access the care they deserve.
- Model NIVA Health’s Core Values in your daily work and believe in providing patient-first, empathetic care.
Bonus Points If You:
- Hold an Associate degree or higher.
- Have experience with electronic medical records (EMR) systems and coordinating with multidisciplinary healthcare teams.
- Are familiar with Medicare and Medicaid regulations.
Why Join NIVA Health?
At NIVA Health, you’re more than part of a team – you’re part of a mission. We support you with a positive, open-minded environment focused on holistic healing, teamwork, and growth. Your work here makes a tangible, lasting impact in the lives of patients every day.
Pay: $1,300 per month
Work schedule: US Timezone (East Coast)
Job Type: Full-time
Pay: Up to R22 917,00 per month
Application Question(s):
- Do you have experience in medical intake processes?
Work Location: Remote
