Business Unit: Sales & Distribution
Function: Administration and Office Support
Date: 26 Aug 2025
Key Purpose
To assist in building, maintaining and developing Broker relationships and enhancing the image of Discovery Health and DCS Health Specialists. To support the Mass Market Business Consultants with all sales and marketing initiatives.
Areas of responsibility may include but not limited to
- To liaise with Brokers and their New Business Administrative teams on a regular basis (telephonically and via face to face, external meetings)
- To promote the brand of Discovery, by always being professional, proactive, innovative and driving quality
- To ensure that escalated new business queries from the broker are attended to satisfactorily (outside of normal escalation channels)
- Need to support the BC to manage the new business pipeline, to identify trends and to provide all necessary administrative support to actively increase business activations
- Need to support BC in identifying sales and marketing initiatives in order to maximise production to achieve a new business target
- Required to assist BC with training of new employer groups and/or members joining Discovery Health
- Required to manage new business stock requirements of the broker
- To assist in the facilitation of corporate marketing events e.g. handling invites / RSVPs etc for road shows, training and other marketing events.
Competencies
- Exceptional planning and co-ordination skills
- Ability to work on your own with minimal intervention
- Pro-active and attentive to detail
- Strong relationship building skills and an ability to adapt to different environments and personalities
- Ability to adapt to change
- Strong administrative skills
- Competent on Word, Excel and PowerPoint
- Customer focused
- High level of confidence and results driven
- Time management is critical
- NQF 5 (advantageous)
- RE5 (advantageous)
Education and Experience
- Matric
- A minimum of 3 years’ Discovery Health experience (Scheme & Non-scheme: Vitality, Flexicare & Healthy Company products advantageous)
- Discovery Health Medical Scheme product knowledge
- Understanding of the Discovery Health new business process (preferable)
- MS Office (Excel, Word, Power Point)
- NQF 5 (advantageous)
- RE5 (advantageous)
- Previous CRM experience (advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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