Senior People and Culture Manager-040YL
Description
Senior Human Resources / People and Culture Manager – Cape Town, South Africa
TTEC, the customer experience organization that powers the world's greatest brands, is hiring a Senior People and Culture Manager in Cape Town, South Africa ideally with a background in HR in local BPO Operations and a deep understanding of South African labour laws and process. You will join the mission of transforming customer experience and bringing humanity to business across our SA operations.
Our Human Capital Team brings significant value and contribution to our company by always looking for innovative ideas and providing solutions as it pertains to people management agenda thus positively impacting business results.
What you’ll be doing:
What you’ll bring to us:
- Understand all key business initiatives and goals for each supported business unit. Have significant experience in South African employment legislation.
- Actively identifies gaps, proposes and implement changes necessary to cover risks
- Deliver company driven human capital solutions to challenges affecting the success of the business.
- Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams
- Acts as the performance improvement driver and provokes positive changes in the people management
- Design and maintain organization vitality charts as the performance of the business unit improves
- Challenge the organizational structure of the internal client and propose changes
- Monitor and report on progress toward each goal and project.
- Act as the ultimate point of contact for all escalated (difficult) HC issues.
- Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
- Recent experience in a similar role ideally within a BPO Contact Center. Bachelor’s Degree
- 5+ years experience as a business partner or HR Manager providing operations support ideally within a similar BPO or global services organization.
- Working knowledge of various office software applications, online communication tools and database technology and a deep knowledge of South African Labour laws
- Ability to influence others by example, coaching, and mentoring
- Strong organizational development, project management and change management skills
- Strong e-mail and oral communication skills
- High level of integrity and judgment
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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