Waiter

Experienced Waiter – Upper Union Restaurant

Location: Cape Town, South Africa
Department: Front of House
Reports to: Restaurant Manager / Floor Supervisor
Employment Type: Full-time

About Upper Union

Upper Union is a stylish and contemporary restaurant in Cape Town, celebrated for its bold flavours, shared dining concept, and warm hospitality. With a focus on quality ingredients and exceptional service, Upper Union offers guests a memorable culinary experience in a relaxed yet refined setting.

Position Overview

We are looking for a professional and personable Experienced Waiter to join our Front of House team. The ideal candidate will have a strong background in high-end hospitality, a passion for food and wine, and a commitment to delivering outstanding guest service.

Key Responsibilities

• Provide attentive and personalised service to guests throughout their dining experience.
• Guide guests through the menu, offering recommendations and answering questions about dishes and beverages.
• Coordinate with kitchen and bar staff to ensure timely and accurate order delivery.
• Maintain cleanliness and organisation of the dining area.
• Handle guest complaints or concerns with professionalism and empathy.
• Process payments accurately and efficiently.
• Support team members and contribute to a positive work environment.
Uphold the restaurant’s standards of presentation, etiquette, and service.

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Requirements

• Minimum 2 years’ experience as a waiter in a premium or fine-dining establishment.
• Strong knowledge of food, wine, and beverage service.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Professional appearance and demeanour.
• Flexible availability, including evenings, weekends, and holidays.
• Familiarity with POS systems and reservation platforms is a plus.
• Wine or hospitality certifications are advantageous.

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